{"xsrfToken":"4c85770f0ba1309099ff286567e2d23b2506f441_lout","branding":{"id":"31","key":"acsiss","name":"ACSISS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/31","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/31/45","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#34678c","headerLinkHoverBGColor":"#34678c","headerBadgeColor":"#34678c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"SISS Data Services Support Team","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"Welcome to Acsiss by Siss Data","userInitialAnnouncementMessageWiki":"<p>The Support Team are looking forward to hearing from you! help@acsiss.com.au</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"SISS Data Services Support Team","sharedPortalName":"Support Portal","announcementHeader":"Welcome to Acsiss by Siss Data","announcementMessage":"The Support Team are looking forward to hearing from you! help@acsiss.com.au","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#417fae","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/26521995-1cfc-45ce-b136-246bc27f5e5c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTYzMjljNS1hOWNiLTRkYjUtYjkxZi1kODMxMDVhZWU3ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2NTIxOTk1LTFjZmMtNDVjZS1iMTM2LTI0NmJjMjdmNWU1YyI6WyJyZWFkIl19LCJleHAiOjE3NDM3ODUxNjcsIm5iZiI6MTc0Mzc4NDU2N30.2OmyucQqOrSYnh6tQB6RDlgPtmDEUmp_v5hdprbI-KM&client=456329c5-a9cb-4db5-b91f-d83105aee7d4&height=300&mode=fit","bannerMediaApiFileId":"26521995-1cfc-45ce-b136-246bc27f5e5c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"31","key":"acsiss","projectId":11719,"serviceDeskId":31,"name":"ACSISS Support Portal","description":"<p>Welcome! You can raise a request for ACSISS products using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/31","reqTypes":[{"id":"601","name":"Account Management","descriptionHtml":"","callToAction":"Account Management","introHtml":"<p>Registration Issues, Update Registration Details</p>","icon":12755,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12755","groups":[123],"key":""},{"id":"602","name":"Adding/Removing a Bank Account/Data Feed","descriptionHtml":"","callToAction":"Adding/Removing a Bank Account/Data Feed","introHtml":"","icon":12790,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12790","groups":[123],"key":""},{"id":"603","name":"Existing Data Feed Issue","descriptionHtml":"","callToAction":"Existing Data Feed Issue","introHtml":"","icon":12752,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12752","groups":[123],"key":""},{"id":"605","name":"Product Information Query","descriptionHtml":"","callToAction":"Product Information Query","introHtml":"","icon":12789,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12789","groups":[123],"key":""},{"id":"882","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":12781,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12781","groups":[],"key":""},{"id":"604","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":12781,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12781","groups":[],"key":""},{"id":"750","name":"Test type","descriptionHtml":"","callToAction":"Test type","introHtml":"<p>Test type</p>","icon":12645,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12645","groups":[],"key":""}],"reqGroups":[{"id":123,"name":"General"}],"orderMapping":{"123":[601,602,603,605]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4685d4b0-3478-368d-a381-3d0fc43886c4","appLinkName":"System Confluence","appLinkUrl":"https://sissdata.atlassian.net/wiki","spaceKey":"AC","spaceName":"ACSISS Connect","spaceUrl":"https://sissdata.atlassian.net/wiki/spaces/AC","isServer":false},"labels":[],"projectKey":"ACSISS","serviceDeskId":31,"kbLinkDomainURLs":["https://sissdata.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":31,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACSISS","userLanguageHeader":"ACSISS Support Portal","userLanguageMessageWiki":"<p>ACSISS MyData, Adviser, Connect. Platform</p>","defaultLanguageHeader":"ACSISS Support Portal","defaultLanguageMessage":"ACSISS MyData, Adviser, Connect. Platform","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTYzMjljNS1hOWNiLTRkYjUtYjkxZi1kODMxMDVhZWU3ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTcxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3ODU3NjcsIm5iZiI6MTc0Mzc4NDU2N30.5iZzjQv-MPp-RUwNlduVeo4jtU0NlncD2bBoauZH15Q","targetCollection":"upload-project-11719","endpointUrl":"https://api.media.atlassian.com","clientId":"456329c5-a9cb-4db5-b91f-d83105aee7d4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":602,"projectId":11719,"form":{"name":"Adding/Removing a Bank Account/Data Feed","descriptionHtml":"","callToAction":"Adding/Removing a Bank Account/Data Feed","intro":"","instructions":"","icon":12790,"iconUrl":"https://sissdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12790","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Portal - Adding a Bank Account/Feed"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/31/create/602","requestValidateBaseUrl":"/servicedesk/customer/portal/31/validate/602","calendarParams":{"firstDay":0,"date":"2025-04-05T03:36:07+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4685d4b0-3478-368d-a381-3d0fc43886c4","appLinkName":"System Confluence","appLinkUrl":"https://sissdata.atlassian.net/wiki","spaceKey":"AC","spaceName":"ACSISS Connect","spaceUrl":"https://sissdata.atlassian.net/wiki/spaces/AC","isServer":false},"labels":["account","feed","setup"],"projectKey":"ACSISS","serviceDeskId":31,"kbLinkDomainURLs":["https://sissdata.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTYzMjljNS1hOWNiLTRkYjUtYjkxZi1kODMxMDVhZWU3ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTcxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3ODU3NjcsIm5iZiI6MTc0Mzc4NDU2N30.5iZzjQv-MPp-RUwNlduVeo4jtU0NlncD2bBoauZH15Q","targetCollection":"upload-project-11719","endpointUrl":"https://api.media.atlassian.com","clientId":"456329c5-a9cb-4db5-b91f-d83105aee7d4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2024-11-05T00:15:54.903576819Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[602],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[602],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Adding/Removing a Bank Account/Data Feed","submit":{"lock":true,"pdf":false},"templateFormUuid":"e40fd190-9f6e-452f-bec8-7a972ef2fde6"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"93bdcda9-e287-4d57-9ad4-ae0daa50bbba"},"content":[{"type":"text","text":"Support Request"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"e17fa5c6-278f-47bd-a124-857966ec94f3"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing Issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"6c51c216-4150-41c5-acea-09d8c9dcdd8d"},"content":[{"type":"text","text":"What Acsiss product are you using?"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"4140eb99-1f36-4311-a2e7-8edd663f2e51"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"0e372e77-60eb-4c96-a9af-55051bdd431e"}}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"3c5db6ad-f7d6-4321-b4d4-f6cb4d196035"},"content":[{"type":"text","text":"Have you tried our detailed help articles at "},{"type":"text","text":"help.acsiss.com.au","marks":[{"type":"link","attrs":{"href":"http://help.acsiss.com.au/"}}]},{"type":"text","text":"?"}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a0709f29-8631-43b6-b1ff-7921c9a723e6"},"content":[{"type":"text","text":"Most issues are resolved by checking our "},{"type":"text","text":"BC Implementation Guide","marks":[{"type":"link","attrs":{"href":"https://sissdata.atlassian.net/l/cp/zYyPU06T"}}]},{"type":"text","text":"?"}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"50724fc5-70e0-4a02-8b76-d4575025bff3"},"content":[{"type":"text","text":"Have you checked our user guides "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://sissdata.atlassian.net/l/cp/imfPgZd7"}}]},{"type":"text","text":"?"}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6b93f152-53ee-444d-9176-b3b1ea7e7332"},"content":[{"type":"text","text":"Oracle Netsuite prefer that you log Support Requests through your account manager. If your issue requires Siss Data assistance, Netsuite Support will contact us directly."}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"8bea61fb-eaa5-4865-b0de-0b4cb97ede05"},"content":[{"type":"text","text":"Tell us about your Issue"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"3e087fe8-9488-4511-a5ed-1e3ade03d07e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"8cc806df-0ddb-4b7c-9678-7f5d03b0f539"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"4ba59b47-e075-40a1-a99d-7e6736c9d68c"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":1,"localId":"bd9794a6-865a-489e-a436-5ddd7b7df2dd"},"content":[{"type":"text","text":" Thank you, we’ll be in touch soon"}]}]}]}],"conditions":{"4":{"t":"sh","i":{"co":{"cIds":{"2":["11415","11414"]}}},"o":{"sIds":["2"]}},"5":{"t":"sh","i":{"co":{"cIds":{"3":["11400"]}}},"o":{"sIds":["3"]}},"6":{"t":"sh","i":{"co":{"cIds":{"3":["11405","11403","11399"]}}},"o":{"sIds":["4"]}},"7":{"t":"sh","i":{"co":{"cIds":{"3":["11404"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"name":"Have you tried our online Support resources?","conditions":["6"]},"5":{"name":"Have you tried our online Support resources?","conditions":["7"]},"2":{"name":"Have you tried our online Support resources?","conditions":["4"]},"3":{"name":"Have you tried our online Support resources?","conditions":["5"]},"6":{"conditions":[]},"1":{"name":"Product Information","conditions":[]}},"questions":{"8":{"type":"cd","label":"I am having trouble with...","description":"Please choose the closeest match to your issue","validation":{"rq":true},"jiraField":"customfield_12461","questionKey":""},"9":{"type":"rt","label":"Please describe the issue","description":"What were you doing when the issue occurred? Were any error messages or numbers shown? Does the Issue relate to a specific date range?","validation":{"rq":true,"mnc":30},"jiraField":"description","questionKey":""},"10":{"type":"at","label":"Please attach any screenshots or documents relating to your issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cd","label":"Acsiss Product","description":"Which product are you using?","validation":{"rq":false},"jiraField":"customfield_12435","defaultAnswer":{"choices":["11320"]},"questionKey":""},"3":{"type":"cd","label":"Software Platform","description":"Which software is your data feed connected to?","validation":{"rq":false},"jiraField":"customfield_12427","questionKey":""}}},"uuid":"e40fd190-9f6e-452f-bec8-7a972ef2fde6"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2024-11-05T00:15:54.903576819Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[602],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[602],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Adding/Removing a Bank Account/Data Feed","submit":{"lock":true,"pdf":false},"templateFormUuid":"e40fd190-9f6e-452f-bec8-7a972ef2fde6"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"93bdcda9-e287-4d57-9ad4-ae0daa50bbba"},"content":[{"type":"text","text":"Support Request"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"e17fa5c6-278f-47bd-a124-857966ec94f3"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing Issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"6c51c216-4150-41c5-acea-09d8c9dcdd8d"},"content":[{"type":"text","text":"What Acsiss product are you using?"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"4140eb99-1f36-4311-a2e7-8edd663f2e51"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"0e372e77-60eb-4c96-a9af-55051bdd431e"}}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"3c5db6ad-f7d6-4321-b4d4-f6cb4d196035"},"content":[{"type":"text","text":"Have you tried our detailed help articles at "},{"type":"text","text":"help.acsiss.com.au","marks":[{"type":"link","attrs":{"href":"http://help.acsiss.com.au/"}}]},{"type":"text","text":"?"}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a0709f29-8631-43b6-b1ff-7921c9a723e6"},"content":[{"type":"text","text":"Most issues are resolved by checking our "},{"type":"text","text":"BC Implementation Guide","marks":[{"type":"link","attrs":{"href":"https://sissdata.atlassian.net/l/cp/zYyPU06T"}}]},{"type":"text","text":"?"}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"50724fc5-70e0-4a02-8b76-d4575025bff3"},"content":[{"type":"text","text":"Have you checked our user guides "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://sissdata.atlassian.net/l/cp/imfPgZd7"}}]},{"type":"text","text":"?"}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6b93f152-53ee-444d-9176-b3b1ea7e7332"},"content":[{"type":"text","text":"Oracle Netsuite prefer that you log Support Requests through your account manager. If your issue requires Siss Data assistance, Netsuite Support will contact us directly."}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"8bea61fb-eaa5-4865-b0de-0b4cb97ede05"},"content":[{"type":"text","text":"Tell us about your Issue"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"3e087fe8-9488-4511-a5ed-1e3ade03d07e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"8cc806df-0ddb-4b7c-9678-7f5d03b0f539"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"4ba59b47-e075-40a1-a99d-7e6736c9d68c"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":1,"localId":"bd9794a6-865a-489e-a436-5ddd7b7df2dd"},"content":[{"type":"text","text":" Thank you, we’ll be in touch soon"}]}]}]}],"conditions":{"4":{"t":"sh","i":{"co":{"cIds":{"2":["11415","11414"]}}},"o":{"sIds":["2"]}},"5":{"t":"sh","i":{"co":{"cIds":{"3":["11400"]}}},"o":{"sIds":["3"]}},"6":{"t":"sh","i":{"co":{"cIds":{"3":["11405","11403","11399"]}}},"o":{"sIds":["4"]}},"7":{"t":"sh","i":{"co":{"cIds":{"3":["11404"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"name":"Have you tried our online Support resources?","conditions":["6"]},"5":{"name":"Have you tried our online Support resources?","conditions":["7"]},"2":{"name":"Have you tried our online Support resources?","conditions":["4"]},"3":{"name":"Have you tried our online Support resources?","conditions":["5"]},"6":{"conditions":[]},"1":{"name":"Product Information","conditions":[]}},"questions":{"8":{"type":"cd","label":"I am having trouble with...","description":"Please choose the closeest match to your issue","validation":{"rq":true},"jiraField":"customfield_12461","questionKey":""},"9":{"type":"rt","label":"Please describe the issue","description":"What were you doing when the issue occurred? Were any error messages or numbers shown? Does the Issue relate to a specific date range?","validation":{"rq":true,"mnc":30},"jiraField":"description","questionKey":""},"10":{"type":"at","label":"Please attach any screenshots or documents relating to your issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cd","label":"Acsiss Product","description":"Which product are you using?","validation":{"rq":false},"jiraField":"customfield_12435","defaultAnswer":{"choices":["11320"]},"questionKey":""},"3":{"type":"cd","label":"Software Platform","description":"Which software is your data feed connected to?","validation":{"rq":false},"jiraField":"customfield_12427","questionKey":""}}},"uuid":"e40fd190-9f6e-452f-bec8-7a972ef2fde6"},"linkedJiraFields":["customfield_12427","customfield_12461","description","customfield_12435"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=31&location=header&xdm_e=https%3A%2F%2Fsissdata.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3ZjNjODZjMjE2YWU4ZTkwM2EwYjlhM2M1ZDZkOWZiOTcwYWQxYTJkN2E0YjZhNjdkMDJiMjk5ODhlZDllNmE2IiwiaXNzIjoiamlyYTo5ZjY1OTYwMS04OWMwLTQ1MzMtOTI5ZC1hM2JlNmI0MmUxZGYiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQzNzg1NDY3LCJpYXQiOjE3NDM3ODQ1Njd9.6ppJ-CZrxCthCeyKrDQlkwN_7u_M6ueh5P-_N1oMPyw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6OWY2NTk2MDEtODljMC00NTMzLTkyOWQtYTNiZTZiNDJlMWRmIiwiY29udGV4dCI6eyJsaWNlbnNlIjp7ImFjdGl2ZSI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Npc3NkYXRhLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3Npc3NkYXRhLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkFDU0lTUyIsImlkIjoiMTE3MTkifX19LCJleHAiOjE3NDM3ODU0NjcsImlhdCI6MTc0Mzc4NDU2N30.39qB7gbv9pVJxK3ibZJ-i_DzqVPlSS3TCtB1-_ryDHE\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://sissdata.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://sissdata.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ACSISS\\\",\\\"id\\\":\\\"11719\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ACSISS\\\",\\\"project.id\\\":\\\"11719\\\",\\\"servicedesk.serviceDeskId\\\":\\\"31\\\",\\\"servicedesk.requestTypeId\\\":\\\"602\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://sissdata.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}